To reproduce an error on a test system, in order to ensure helpful support, it can be useful seeing the log files. This Step-by-Step guide explains, how to create log files in Confluence.
Add the PLUGIN debug statements to your logs.
Therefor navigate to Admin Menu (Cog wheel) → General Configurations → Logging and Profiling (Sidebar)
Enter de.greenique under Class/Package Name and select DEBUG from the New Level select box.
Click on Add entry.
|3||Next, reproduce the error you have encountered. Any relevant debug statements and error logs should now show up in your Confluence log files.|
Customize a support zip file.
Therefor navigate to Admin Menu (Cog wheel) → General Configurations → Troubleshooting and support tools (under System support) → Customize zip:
Please uncheck all boxes except Jira application logs and Limit File Sizes, as these are the only ones needed.
|5||Create a zip support file and download it.|
|6||You can now unzip the archive to check for and remove any sensitive information from the logs before adding them to this ticket.|