How-to create Log files in Jira

To reproduce an error on a test system, in order to ensure helpful support, it can be useful seeing the log files. This Step-by-Step guide explains, how to create log files in Jira.

Step-by-Step guide

Step

Procedure

Example

1

Add the PLUGIN debug statements to your logs.

Therefor navigate to Admin Menu (Cog wheel)  System → Logging and Profiling (Sidebar) → Configure

2

Enter de.greenique under Class/Package Name and select DEBUG from the New Level select box.

Click on Add.

4

Next, reproduce the error you have encountered. Any relevant debug statements and error logs should now show up in your Confluence log files.


5

Customize a support zip file.

Therefor navigate to Admin Menu (Cog wheel)  General Configurations → Troubleshooting and support tools (under System support) → Customize zip:

Please uncheck all boxes except Jira application logs and Limit File Sizes, as these are the only ones needed.



6Create a zip support file and download it.


8

You can now unzip the archive to check for and remove any sensitive information from the logs before adding them to this ticket.