FAQ & Troubleshooting

Jira Configuration issues

Some questions may arise, when a user tries to configure Jira with it.JCATS functionality. Here are some frequently asked questions:

How to grant permission to log work for a different user?

With it.JCATS it is possible to grant the permission for time logging to other Jira users. This also enables other Jira users to indirectly add work logs from a specific user to a SAP PSP/WBS element.

You just need to add the permission Log work for other users to the specifc Jira user.

Further information → How to grant permission to log work for a different user and Learn more about managing Jira permissions here.

Scheduler Configuration issues

Some questions may arise, when a user tries to configure Jira with it.JCATS functionality. Here are some frequently asked questions:

How to create a cron expression?

Here is an example how cron expressions can look like:

schedule	cron expression
every half an hour	0 0/30 * 1/1 * ? *
daily	0 0 0 1/1 * ? *
every friday at 18 o´clock	0 0 18 ? * FRI *

Further information → How to create a cron expression